Balancing the Bank: Things I’ve learnt as a bank HCA, by Caitlin Mitchell

Joining the bank or an agency as a Healthcare Assistant is probably something you’ve already considered if you, like many of the rest of us student nurses, are a little low on funds! You’ve probably already considered the pros and cons of joining the bank over a non-healthcare part-time job but I wanted to share some of the reasons why I’ve loved banking as a HCA, and what I’ve learnt from it …

caitlin

 

Exposure to other services/areas of the hospital

I am now able to confidently signpost patients to these services. I’ve also been able to use it as an opportunity to make contacts with other professionals and was able to arrange some interesting spoke opportunities from it! It’s great for networking and if you’re considering a job on a particular ward after graduation you can always go and scope them out by booking a few shifts there! Having first hand experience of the ward and a good first impression with future colleagues on shift can also give you an edge over other candidates in the interview!

Providing personal care

I found this quite daunting when I started the course due to not coming from a hospital background but having the chance to work with HCAs whilst banking helped me feel more confident with what I was doing, and also impress the HCAs I later met on placement!

Communication 

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I improved my communication with non-verbal (due to having tracheostomies) and deaf patients. I initially found this challenging but spending large amounts of time with these patients, delivering the bulk of their personal care helped us learn to communicate with each other and we even managed to share a few jokes! I found that patients and relatives were often all too happy to share how they like to communicate and even taught me some sign language!

My best advice if you don’t know sign language is to start by speaking slowly to allow the patient to lip read if they can and build up from there. This may seem like obvious advice but if it’s been a busy shift it can be easy to forget and speak too quickly before rushing off to the next task, remember to wait until you have eye contact with the patient before speaking, if deaf or hard of hearing they may not have heard you enter the room so wait until you have their attention before you begin! I also really recommend following @BritishSignBSL on twitter because they post a new sign each day, you can also download and print the finger spelling alphabet from their website!

Decision-making and autonomy

I felt that, on certain wards, I was trusted more to get on with certain care tasks than I was as a student. Whilst this was a confidence boost, I was also reminded of the importance of asking for help if I didn’t feel confident doing something on my own, and of working within the limits of my job role.

Delegation

I feel that my delegation skills improved through banking as I was reminded of the importance of checking that the person you are delegating to feels confident with the task, and the importance of thanking someone who has helped you with a task!

Time-management

fob watchIt almost goes without saying that balancing a part-time job on top of uni work and placement requires top notch time-management skills. To help with this I would recommend investing in a decent planner if you’re going to be splitting your time between uni, placement, a part-time job, and any other hobbies/socialising in order to know where you need to be and when! This all lends itself beautifully to a colour-coding system!

If you’re struggling around exam/deadline season, the beauty of bank work is that you can book shifts as and when suits you, so if you need to take some time to concentrate on your studies you’re not tied down to committing to certain hours and then you can pick more shifts up outside of term time as it suits you. Being able to balance time effectively is an important nursing skill and I was able to use this as evidence of this skill at my staff nurse interviews!

I hope that some of these points have helped give some of you an insight into the benefits of bank/agency work!

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